OZORA FLORA
Welcome to OZORA FLORA
Your Source for Healthy Plants to Make Your Home Feel More Alive
We believe plants are more than just decoration. They’re living companions that will be with you for years if you take care of them right. That’s why, as a houseplant seller, we chose the harder path: selling healthy plants, being honest about their condition, and never chasing profit at the expense of quality.
Here are the principles we stand by:
1. We Only Sell Plants That Are Ready to Live in Your Home
Every plant in our stock goes through a quarantine and observation period of at least 7–14 days.
Why? So we can be sure there are no hidden pests, root rot, or shipping stress that hasn’t recovered.
If there’s a yellowing leaf, we’ll tell you. If there’s a scar, we’ll show it clearly in the photos. We don’t hide anything. You deserve to know the plant’s real condition before you decide to buy.
2. Healthy from the Roots, Not Just Pretty on the Leaves
Many sellers focus only on making leaves shiny with leaf polish. We don’t.
We check the growing medium, inspect the roots, and make sure the plant has adapted to the mix we use.
We formulate our own soil mixes: well-draining, airy, and tailored to each plant’s needs. Philodendrons get an aroid mix, Hoyas get a fast-drying medium, and we mount Platyceriums on tree fern so the roots can breathe.
A healthy plant shows in strong roots, not just in temporarily glossy leaves.
3. Honest About Names, Origin, and Care
Every purchase comes with a short care card: light, watering, soil, and specific tips. If you’re confused about anything, just message us. We reply — we don’t disappear after payment goes through.
4. We Support You Until Your Plant Thrives
Buying a plant from us isn’t the end of the transaction. If your plant wilts for no clear reason within 7 days of arrival, send us a photo or video. We’ll help you diagnose it. If it’s our fault, we’ll replace it or find a solution.
We also regularly share care tips, propagation guides, and pest control advice across all our platforms. Our goal is one thing: to help your plants live, not die the next week.
5. Honest Pricing, Clear Quality
We don’t play bait-and-switch pricing. The price reflects the size, level of variegation, and how difficult it is to grow.
Some plants are affordable because they’re easy to care for. Others are pricier because it took 2 years to grow them to that size. We’ll explain why, and you decide.
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Why Choose Us?
Because we’re collectors too. We know what it feels like to wait 3 months just to see a new leaf unfurl, and how frustrating it is when a plant arrives sick.
We sell plants the way we’d want them in our own home. If it’s not good enough, we won’t ship it.
Ready to start a collection of healthy, long-lasting houseplants?
Check our latest catalog on all our platforms and WhatsApp: 089677541186.
Questions are free — no purchase required.
OZORA FLORA
Growing with Honesty, Growing Together
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•Real plant, Real Care
Every plant is selected, prepared, and handled carefully before shipping
•Not a Scam Seller
We build trust through real communication, clear information, and honest service.
•Customer Satisfaction First
Your satisfaction is our priority, from plant selection to safe delivery.
•Transparent Information
We share clear details about shipping, packaging, plant condition, and export process.
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Our Commitment
•Every Plant Is Packed With Care
Before shipping, every plant is cleaned, checked, protected, and packed carefully to reduce stress during international transit.
•Healthy plant selection
Only healthy and properly rooted plants are selected for international shipping.
Each plant is checked before packing to reduce shipping stress and improve arrival condition.
•Secure export packaging
Plants are packed carefully using protective wrapping and secure export packaging to help minimize movement and damage during transit.
•Moist sphagnum moss protection
Roots are wrapped with moist sphagnum moss to help maintain humidity and protect the plant during international transit.
⚠️ Terms & Conditions ⚠️
Policies & Agreement
Terms & Conditions
By purchasing plants from us, you agree to the following terms regarding international shipping, plant condition, and customer responsibility.
🌿 Plant Condition
-Plants may not arrive in perfect condition due to long-distance shipping.
-Minor stress like yellowing or leaf drop is normal.
📦 Shipping Responsibility
-Customers are responsible for understanding import rules in their country.
-All duties, taxes, and customs fees are paid by the customer.
-Delivery timelines may vary due to customs clearance.
📄 Documentation
-Every shipment includes a Phytosanitary Certificate.
-Plants are inspected and approved before export.
⚠️ Risk & Liability
-Any damage, delay, or loss is handled by the shipping carrier.
-We assist, but responsibility does not transfer to us.
❌ No Returns
-We do not accept returns under any circumstances.
-Returned shipments may be destroyed by customs.
📌 Important Notes
-These terms apply to all international orders.
-Always check your local regulations before ordering.
-No refund for rejected or destroyed plants due to import issues.
-Compliance with local law is the buyer’s responsibility.
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Shipping & Delivery
International Plant Shipping, Made Simple.
We ship rare tropical plants from Indonesia with proper export documents, phytosanitary certificate, and careful packaging for safe international delivery.
🌿Export-Ready Plants
Each plant is selected, cleaned, and prepared before international shipping.
📄Documents Included
Phyto certificate, invoice, packing list, and export documents are prepared.
📦Safe Packaging
Plants are packed carefully to reduce stress and protect them during transit.
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Shipping By Region
Where We Ship
🇺🇸 United States
Method: Air cargo to our US agent, then UPS delivery.
Options: UPS 2nd Day Air or Next Day Air.
Permit: Not required for customers.
Cost: All-inclusive, no hidden fees.
Timeline: Usually 5–7 days after shipping.
🇪🇺 European Union
Method: Air cargo or DHL Express via Amsterdam.
Courier: Final delivery by DHL.
Permit: Not required for customers.
Timeline: Around 7–14 days.
Cost: All-inclusive.
🇸🇬 Singapore
Method: Direct delivery via DHL.
Permit: Required for commercial customers.
Regulation: Buyers must follow NParks requirements.
🇬🇧 United Kingdom
Requirement: EORI number is required.
Courier: Final delivery by DHL.
Cost: DHL shipping cost applies.
🌍 Other Countries
Please check your country’s plant import regulations before ordering.
Contact us if special documents or procedures are required.
Shipping Restriction
Countries We Do Not Ship To
Due to strict biosecurity regulations, we currently do not offer retail shipping to these countries.
🇦🇺 Australia
🇳🇿 New Zealand
🇧🇷 Brazil
🇮🇳 India
🇨🇭 Switzerland
Important Note!!
Please Check Your Local Import Rules
This page is not an official reference for plant import regulations. Buyers are responsible for checking their local import rules before placing an order. Failure to provide required documents may result in delays, rejection, or plant destruction without refund eligibility.
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Our Guarantee
2-Day Plant Arrival Guarantee
We carefully pack every plant for safe international shipping. If your plant arrives severely damaged, wilted, rotting, or dead, we are here to help.
🌿Secure Plant Delivery
We minimize shipping risks with careful preparation, protective packaging, and proper handling.
⏱️2-Day Claim Window
Claims must be submitted within 2 days from the date the plant is received.
🤝Replacement or Refund
Eligible claims may receive a replacement plant or a full refund without returning the damaged plant.
How to Claim
Simple Steps if Your Plant Arrives Damaged.
1.Take Clear Photos or Video
Capture the plant condition during unboxing as proof of arrival damage.
2.Describe the Damage
Tell us what happened, such as damaged leaves, broken stems, severe wilting, rot, or dead plant condition.
3.Contact Us
Send your photos, video, and description to our team for review.
📌Important Note
This guarantee does not apply after the 2-day claim period has passed. Plant care conditions after arrival are outside of our control.
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Store Policy
Return & Refund Policy
Because we ship live plants internationally, every claim is reviewed based on plant condition, proof, and shipping circumstances.
Quick Eligibility
Refund or replacement may apply only for severe damage above 80%.
Minor yellowing, one or a few fallen leaves, light wilting, or cosmetic leaf damage are normal shipping stress and do not qualify for refund or replacement
1.Submit Proof
Send clear photos and an unboxing video within 2 days after delivery.
2.We Review
We review the plant condition, damage level, and submitted proof carefully.
3.Replacement First
If approved, we will try to provide a replacement first. If not possible, refund may be provided.
Covered ✅
May Be Reviewed
✅More than 80% severe plant damage
✅Major damage to leaves, stems, and roots
✅Dead or completely collapsed plant upon arrival
✅Valid unboxing video and clear photos
✅Claim submitted within 2 days after delivery
Not Covered❌
Not Refundable
❌Yellowing leaves from shipping stress
❌One or a few fallen leaves
❌Minor leaf damage or cosmetic imperfections
❌Damage caused by wrong acclimation or after-arrival care
❌Delays caused by customs, weather, inspection, or carrier
❌Import issues caused by missing buyer documents or permits
No Returns
Returns are not accepted. Returned plants may be destroyed by customs.
Replacement Shipping
Approved replacement plants may be included in the next available shipment when possible.
Cancellation Policy
Cancellations within 24 hours may incur a 10% export administration fee.
Important Note❗
Live Plants May Show Shipping Stress
International shipping can cause normal stress to live plants. Refund or replacement review only applies to severe damage above 80% with valid unboxing proof submitted within 2 days after delivery.
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🇬🇧 UK Shipping Information
We ship live plants to the United Kingdom using DHL Express, ensuring fast, secure, and fully compliant international delivery.
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🚚 Shipping Method
All UK orders are shipped via DHL Express, including:
-Professional export packaging
-Phytosanitary Certificate (FREE)
-Door-to-door delivery
This ensures your plants arrive healthy, safe, and legally compliant.
💷 UK Shipping Rates (DHL Express + Phytosanitary Included)
To provide transparency, here is our current shipping structure for UK orders:
$70 — Standard DHL Shipping
$45 — Orders $200+
$35 — Orders $300+
FREE DHL Shipping — Orders $500+
💡 All rates already include the Phytosanitary Certificate.